Frequently Asked Questions

Everything you need to know about your at-home micro-infusion journey.

How does the Seranova Micro Infusion System work?

The system uses clinical-grade 24K gold-plated needles to create controlled micro-channels in the skin. This process triggers natural collagen production while simultaneously delivering potent serums directly into the dermis for maximum absorption.

Is the treatment painful?

Most users describe the sensation as a light tingling. Our needles are thinner than a human hair, designed to offer professional results with minimal discomfort and zero downtime compared to traditional clinical procedures.

How long does shipping take?

We process all orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

Can I reuse the needle heads?

For safety and hygiene reasons, each needle head is designed for single-use only. Reusing needles can lead to blunting and potential infection. We recommend disposing of the head after every treatment.

What is your return policy?

We offer a 30-day money-back guarantee on all unused and unopened kits. Due to the sterile nature of our beauty tools, we cannot accept returns on products that have been opened or used.

How often should I perform the infusion?

For best results, we recommend using the Seranova system once every 2-4 weeks. This allows your skin enough time to go through its natural healing cycle and produce new collagen.